Return Policy

At Cravotic, we strive to ensure you are delighted with your fragrance purchase. If for any reason youre not satisfied, our return policy outlines how to request a return or exchange.

1. Eligibility for Returns

• Items must be returned within 14 days of delivery.
• Products must be unused, unopened, and in original packaging.
• We do not accept returns on opened fragrances due to hygiene concerns.
• Promotional or discounted items are not eligible for return unless defective.

2. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with:

• Your order number
• Photos of the damaged/incorrect item
• Description of the issue

We will arrange for a replacement or refund as appropriate.

3. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 5–10 business days.
• Shipping charges are non-refundable unless the return is due to our error.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at: support@cravotic.com

5. Return Shipping

To return your product, please email us for return instructions. You will be responsible for paying your own shipping costs unless the return is due to our error.

We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

6. Contact Us

For any return-related questions, contact us at:
returns@cravotic.com